AutoNation Ford Union City - Warranty Cancellation

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I purchase a vehicle in 2003, paid it off in 2004. I requested my refund back for the life insurance and the gap.

the life was $ 611.00 and the gap was $ 499.00. they told me the check would be submitted along with the pay in full letter. never received neither. I called the warranty company to see if they could send me my refund directly to me.

I was surprise to be told that the dealership has a contract where they can not give the customers their money because they have to send it back to the dealership as a percentage not check. In September 2018 the manager offer $ 250.00 to make me happy which is what I was told.

this dealership steals customers money and they will not give it back. I filed a complaint with Consumer Affairs in 2005,2007,2009 and they would not respond so they said there is nothing else they can do.

Product or Service Mentioned: Autonation Ford Union City Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $1200.

Preferred solution: Full refund.

I liked: Way the ladies looks after the customers.

I didn't like: Sold me a new truck with a bent axle, Would not repair nor exchange it.

Company wrote 0 private or public responses to the review from Nov 27.

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