AutoNation Ford Union City - Warranty Cancellation

0 comments
Not resolved
3.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

I purchase a vehicle in 2003, paid it off in 2004. I requested my refund back for the life insurance and the gap.

the life was $ 611.00 and the gap was $ 499.00. they told me the check would be submitted along with the pay in full letter. never received neither. I called the warranty company to see if they could send me my refund directly to me.

I was surprise to be told that the dealership has a contract where they can not give the customers their money because they have to send it back to the dealership as a percentage not check. In September 2018 the manager offer $ 250.00 to make me happy which is what I was told.

this dealership steals customers money and they will not give it back. I filed a complaint with Consumer Affairs in 2005,2007,2009 and they would not respond so they said there is nothing else they can do.

Product or Service Mentioned: Autonation Ford Union City Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $1200.

Preferred solution: Full refund.

I liked: Way the ladies looks after the customers.

I didn't like: Sold me a new truck with a bent axle, Would not repair nor exchange it.

Company wrote 0 private or public responses to the review from Nov 27.

You May Also Like